How To Set Up Polycom

How to Configure Polycom VVX Serial for 3CX

Supported Models: Polycom VVX serial
Step 1: Upgrade to the Required Firmware
Step 2: Factory Reset the IP Telephone
Step 3: Provisioning the Phone
Local LAN or SBC: Provision via Plug'n'Play
Remote Phones (Direct SIP): Manual Provisioning
Stride 4: Extended Telephone Configuration
Known Limitations

Supported Models: Polycom VVX series

Polycom VVX 101
Polycom VVX 150
Polycom VVX 201
Polycom VVX 250
Polycom VVX 301
Polycom VVX 311
Polycom VVX 350
Polycom VVX 401
Polycom VVX 450
Polycom VVX 411
Polycom VVX 501
Polycom VVX 601

Step 1: Upgrade to the Required Firmware

Ensure that the phone is running on the required firmware past 3CX. In case the device needs manual updating, you can detect the supported firmware versions here . Read how to check what firmware the phones are running on and how to upgrade them in the " How to manually upgrade Polycom VVX phones " guide.

Footstep 2: Manufacturing plant Reset the IP Phone

Earlier provisioning the IP telephone, you demand to reset information technology to mill defaults to erase any remainder settings of a previous configuration. More info on how to reset the device in " How to mill reset Polycom VVX phones " .

Pace 3: Provisioning the Telephone

Y'all tin can provision a telephone using these methods:

Plug & Play - For phones on the local LAN or behind the 3CX SBC.
Transmission Provisioning - For phones on remote networks that connect straight to 3CX via STUN.

Local LAN or SBC: Provision via Plug'n'Play

To provision via Plug'north'Play:

Connect the phone to the network and ability it on. Ensure that the telephone is in a factory default state.
When the phone is idle on the main screen, press keys "1", "ii" and "3" simultaneously for 3-4 seconds.
Enter the admin password when prompted. The default is "456".
From the telephone'due south menu set:

"PnP Provisioning" option to "Enabled".
"Multicast Addr" selection to "224.0.1.75".
Port to "5060".

Printing "Save" to save your settings and reboot the phone.
Once the phone has booted, go to "Phones" in the 3CX Management Console and notice the new telephone marked in Bold .
Select the new telephone Bold entry and choose "Assign Ext" or "Add Ext", depending on whether you want to assign the phone to an existing extension or create a new i.

All major provisioning settings are pre-populated. If your PBX has multiple network cards, select which network this IP telephone is connected to.
Click on "OK" to automatically configure and reboot the phone to finalize the setup.

Remote Phones (Straight SIP): Manual Provisioning

Take notation of the telephone'south MAC address, normally written at the back.
Go to "Phones" in the 3CX Management Console and click on "+ Add Phone".
From the dropdown list select the extension to which this phone must be assigned to and click on "OK".

Select the "Vendor/Model" for the device and enter its MAC address, so click "OK".

Set up the "Provisioning Method" to "Direct SIP (Stun - Remote)", copy the "Provisioning Link" and and then click on "OK".
Point your browser to https://<Phone's IP Address> (default password is "456")
Navigate to "Settings" >> "Provisioning Server"
Paste the Provisioning Link copied above into the "Server Accost" field and set the "Server Blazon" to "HTTP/HTTPS", depending on the link prefix.
Press "Salvage" to reboot and provision the phone.

Step 4: Extended Phone Configuration

You can configure an IP telephone to friction match the user's needs or skip this step and curlicue out the phone with a default configuration. In 3CX Management Panel yous tin modify configuration options at a subsequently stage and apply changes by selecting the phone in "Phones" and so clicking on "Re-Provision", i.eastward.:

IP phone configuration options - configurable for each device assigned to an extension.
IP telephone BLF/DSS assignment - global, for all extension devices.
Customizing the IP telephone background logo .

Known Limitations

Multicast Paging Groups are not provisionable.
Hot Desking is not supported
CTI is non supported, only uaCSTA
Speed Dial, Agent Login/Logout and Modify Status keys can merely get on BLF positions 1-49
For whatever models marked as EOL, see Support Procedures .